Privacy policy

HiHealthify (“HiHealthify,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit [hihealthify.com], make a purchase, sign up for emails, or otherwise interact with our website and services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide to Us

When you place an order, sign up for email updates, contact us, or otherwise interact with us, we may collect information such as:

• your name

• email address

• phone number

• billing and shipping address

• order details

• payment-related information

• account information, if applicable

• customer service messages

• marketing preferences

b. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

• IP address

• browser type

• device type

• operating system

• referral URLs

• pages visited

• time spent on pages

• click activity

• approximate location based on IP

• cookie and similar tracking data

c. Information from Third Parties

We may receive information from third-party providers that help us operate our business, such as ecommerce platforms, payment processors, email or SMS service providers, analytics tools, advertising partners, fraud prevention providers, and fulfillment partners.

2. How We Use Your Information

We may use your information to:

• provide, operate, and maintain our website and store

• process and fulfill orders

• coordinate shipping, delivery, and returns

• communicate with you about orders, support requests, and account activity

• send marketing emails or messages where permitted by law and consistent with your preferences

• improve our website, product experience, and customer service

• personalize your experience

• detect and prevent fraud, abuse, and security issues

• comply with legal obligations

• enforce our Terms of Service and other policies

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, understand site traffic, improve performance, and measure marketing effectiveness.

These technologies may be used by us and by third-party providers such as ecommerce, analytics, and advertising partners.

Depending on where you are located, you may see a cookie banner or similar privacy choices tool when visiting our site. You can also usually manage cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the site function.

4. How We Share Information

We may share your information with third parties in the following circumstances:

a. Service Providers

We may share personal information with vendors and service providers that help us run our business, such as:

• website hosting and site infrastructure providers

• ecommerce platform providers

• payment processors

• fulfillment and shipping partners

• email and SMS marketing platforms

• analytics providers

• fraud prevention and security tools

• customer service providers

b. Order Fulfillment and Shipping

To process and deliver your order, we may share relevant information such as your name, shipping address, order details, and contact information with fulfillment providers, manufacturers, warehouses, and shipping carriers.

c. Legal Compliance and Protection

We may disclose information if required to do so by law, subpoena, court order, government request, or if we believe disclosure is necessary to:

• comply with legal obligations

• protect our rights or property

• investigate fraud or misuse

• protect the safety of our customers, users, or others

d. Business Transfers

If HiHealthify is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that process.

5. Marketing Communications

If you sign up for our emails or otherwise consent to marketing, we may send you updates about products, launches, offers, content, or brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [support@hihealthify.com].

Please note that even if you opt out of marketing messages, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or support responses.

6. Payment Information

Payments made through our website are processed by third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated otherwise.

Payment information is handled in accordance with the policies and security practices of the payment provider used at checkout.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• fulfill the purposes described in this Privacy Policy

• provide our services

• complete transactions

• maintain business and tax records

• resolve disputes

• enforce agreements

• comply with legal obligations

How long we keep specific information may depend on the type of information, the reason it was collected, and applicable legal requirements.

8. Your Rights and Choices

Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to:

• request access to personal information we hold about you

• request correction of inaccurate information

• request deletion of certain information

• object to or limit certain processing

• withdraw consent where processing is based on consent

• opt out of certain targeted advertising or cookie-based tracking, where applicable

To make a privacy-related request, contact us at [support@hihealthify.com]. We may need to verify your identity before completing certain requests.

9. Do Not Track and Similar Signals

Some browsers offer a “Do Not Track” setting. Because there is not yet a universally accepted standard for responding to these signals, our website may not respond to all such signals in the same way.

Where required by law, we may honor privacy choices made through consent tools, opt-out mechanisms, or other legally recognized signals.

10. International Users

If you access our website from outside the country where our operations or service providers are located, your information may be transferred to, stored in, or processed in other countries.

By using our website, you understand that your information may be processed in jurisdictions that may have different data protection laws than your own.

11. Children’s Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from loss, misuse, unauthorized access, alteration, or disclosure.

However, no website, system, or method of internet transmission is completely secure, and we cannot guarantee absolute security.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties.

We encourage you to review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or business operations.

When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

HiHealthify
Legal business name: 2735653 Ontario INC
Email: care@hihealthify.com
Website: hihealthify.com
Mailing address: 75 Charloas BLVD, Brampton, ON